Terms & Conditions

Deposit, Payment and Cancellation Policy

The purchase of any travel services offered by Sticky Rice Travel constitutes a contractual arrangement between you and Sticky Rice Travel, and represents your acceptance of the Sticky Rice Travel Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.

Deposit and Final Payment

A non-refundable, non-transferable deposit of 25% is required. Note that bookings are not confirmed nor secure until Sticky Rice Travel receives this deposit and you receive a confirmation invoice. Sticky Rice Travel reserves the right to release or cancel any bookings being held where this required deposit has not been received by the deposit due date. Payment of the deposit indicates you have read and accepted these Terms and Conditions.

Please review and verify your booking invoice thoroughly and contact us immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Sticky Rice Travel cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the invoice. In the case of billing errors, Sticky Rice Travel reserves the right to re-invoice you with correct pricing.

Final payment for your booking is due 45 days prior to commencement of services. If final payment is not received by the due date, your reservation will be canceled and Sticky Rice Travel will retain your full deposit. Sticky Rice Travel is not responsible for canceled land and/or air reservations in the event payment is not received by the final payment date. If a booking is made within 30 days prior to arrival, full payment will be required at the time of booking.

All payments shall be made either by credit card or telegraphic transfer to the appropriate account:

Account Name: Sticky Rice Travel Sdn Bhd
Account Number: 111 300 6183
Bank Name: United Overseas Bank (Malaysia) Bhd
Bank Address: Kota Kinabalu Branch, Bangunan UOB, 70 Jalan Gaya, 88000 Kota Kinabalu, Sabah Malaysia

Cancellation By You

If Sticky Rice Travel receives a booking cancellation prior to the final payment date of your vacation, your non-refundable deposit will be retained. Standard cancellation fees as stated apply to all booking cancellations.

90 - 46 days prior to arrival a 25% cancellation fee will apply
45 - 22 days prior to arrival a 50% cancellation fee will apply
21 - 0 days prior to arrival a 100% cancellation fee will apply

Refund of Unused Services

No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services that are included in the tour pieces but not utilized by the tour member.

Force Majeure

If as a consequence of 'Force Majeure' as defined below, Sticky Rice Travel is obliged to curtail, alter, extend or cancel the tour, the customer shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the tour. 'Force Majeure' means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the tour, fraud perpetrated against Sticky Rice Travel.

Customers with Special Needs

It shall be the customer's responsibility to disclose, prior to booking, to Sticky Rice Travel any physical or mental condition of a member of his party that may be relevant. Sticky Rice Travel reserves the right to decline to provide the tour for a person where, in the opinion of the company, that the tour would be inconsistent with the special needs of that person. No liability shall attach to Sticky Rice Travel for the provision of an unsuitable tour for any person where that person's special needs have not been disclosed at the time of booking.

Passport, Visa and Immigration Requirements

It is your responsibility to fullfil the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.