July 20, 2018

Terms & Conditions

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TERMS & CONDITIONS

The purchase of any travel services offered by Sticky Rice Travel S/B constitutes a contractual arrangement between you and Sticky Rice Travel S/B, and represents your acceptance of the Sticky Rice Travel S/B Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.

Deposit and Final Payment

A deposit of 50% is required upon confirmation of services and out of this, 25% is on a non-refundable, non-transferable basis. Note that bookings are not confirmed nor secure until Sticky Rice Travel S/B receives this deposit and you receive a confirmation invoice. Sticky Rice Travel S/B reserves the right to release or cancel any bookings being held where this required deposit has not been received by the deposit due date. Payment of the deposit indicates you have read and accepted these Terms and Conditions.

Please review and verify your booking invoice thoroughly and contact us immediately if your invoice appears to be incorrect or incomplete. In the case of billing errors, Sticky Rice Travel reserves the right to re-invoice you with correct pricing. Final payment for your booking is due 45 days prior to commencement of services. If final payment is not received by the due date, your reservation will be canceled and Sticky Rice Travel S/B has the right to retain your full deposit. Sticky Rice Travel S/B is not responsible for canceled land and/or air reservations in the event payment is not received by the final payment date. If a booking is made within 45 days prior to arrival, full payment will be required at the time of booking. 

Mt Kinabalu Summit Programs

Any bookings for Mt Kinabalu Summit Programs require full payment upon confirmation and are strictly on 100% non refundable and no cancellation policy. If a cancellation to a reservation is made, no refund will be entertained. This is the policy of the mountain operators and not Sticky Rice Travel S/B. In the event of a no show, no refund will be made as the accommodation reserved is considered used.

Airfare

Full payment is required for the purchase of airfares.

Cancellation by you

If Sticky Rice Travel S/B receives a booking cancellation prior to the final payment date of a participant’s vacation, 25% of a participant’s trip costs will be retained as cancellation fee. Cancellation fees as stated below apply to all booking cancellations.

  • Up to 46 days prior to arrival a 25% cancellation fee will apply
  • 45 – 22 days prior to arrival a 50% cancellation fee will apply
  • 21 – 0 days prior to arrival a 100% cancellation fee will apply

For tour products or individual components supplied by 3rd parties, e.g. Air Tickets, Hotel/Lodge Bookings, etc, cancellation fees under the terms and conditions of the respective 3rd parties shall apply. If a participant has to postpone, reschedule or cancel his or her trip due to medical reasons, Sticky Rice Travel S/B will endeavour to do our best to accommodate the participant’s needs with the agreement that a medical note or doctor’s letter is provided. Any changes or alteration to participant’s itinerary will be subject to any 3rd party suppliers terms and conditions if applicable.

Refund of unused services

No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services that are included in the tour pieces but not utilized by the tour member including after services have commenced. In the event that a refund is required, please note that refunds can take up to 14 – 28 working days to process.

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Sticky Rice Travel S/B offers a range of payment options via credit card and telegraphic transfers, in Malaysian Ringgit (MYR) and US Dollars (USD). They are listed below in their ease of payment for both participant and Sticky Rice Travel S/B and any credit card and/or bank transfer fees will be borne by participants.

  1. Secure online credit card payment gateway (currency MYR with 3% fee)
  2. Secure online money transfer service via Transferwise (currency MYR, fast and lower fees than most bank)
  3. Bank telegraphic transfer (currency MYR or USD)
  4. Mail Order Telephone Order (MOTO) which requires a participant to complete a 1-time authorisation form for Sticky Rice Travel S/B to manually charge a credit card remotely. If a participant chooses this option, he or she is required to submit the authorisation form WITHOUT the full details of the credit card, afterwhich a telephone call will have to be set up for the full details needed for manual processing of payment (currency MYR with 3% fee)

Participants with Special Needs

It shall be the customer’s responsibility to disclose, prior to booking, to Sticky Rice Travel S/B of any physical or mental condition of a member of his or her party that may be relevant. Sticky Rice Travel S/B reserves the right to decline to provide the tour for a person where, in the opinion of the company, that the tour would be inconsistent with the special needs of that person. No liability shall attach to Sticky Rice Travel S/B for the provision of an unsuitable tour for any person where that person’s special needs have not been disclosed at the time of booking.

Passport, Visa & Immigration Requirements

It is the participant’s responsibility to fulfill the passport, visa and other immigration requirements applicable to his or her itinerary. Participants should confirm these with the relevant embassies and/or consulates and Sticky Rice Travel S/B does not accept any responsibility in the case of participant being unable to travel due to not complying with any such requirements.

Travel Insurance

Participant is strongly recommended to purchase a comprehensive personal travel insurance policy for the duration of the trip to cover against personal accident, loss of baggage, flight delays and/or cancellation, unexpected alterations to travel arrangements, act of God, emergency medical evacuation, infectious diseases, epidemics, terrorism etc.

Confidentiality

Sticky Rice Travel S/B will safeguard according to strict standards of security and confidentiality, any information on the participant. Sticky Rice Travel S/B limits the collection and use of the participant’s personal particulars/information to the minimum and for the sole purpose of completing the booking as well as facilitating the smooth delivery of services. Every effort shall be made to ensure the integrity of the participant’s personal particulars and confidential information entrusted to Sticky Rice Travel S/B are not compromised. Sticky Rice Travel S/B also undertakes not to divulge the participant’s personal information to any unauthorised 3rd party without prior written consent.