The purchase of any travel services offered by Sticky Rice Travel S/B constitutes a contractual arrangement between you and Sticky Rice Travel S/B, and represents your acceptance of the Sticky Rice Travel S/B Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.
A deposit of 30% is required upon confirmation of services. Note that bookings are not confirmed nor secure until Sticky Rice Travel S/B receives this deposit and you receive a confirmation invoice. Sticky Rice Travel S/B reserves the right to release or cancel any bookings being held where this required deposit has not been received by the deposit due date. Payment of the deposit indicates you have read and accepted these Terms and Conditions.
Please review and verify your booking invoice thoroughly and contact us immediately if your invoice appears to be incorrect or incomplete. In the case of billing errors, Sticky Rice Travel reserves the right to re-invoice you with correct pricing. Final payment for your booking is due 45 days prior to commencement of services. If final payment is not received by the due date, your reservation will be canceled and Sticky Rice Travel S/B has the right to retain your full deposit. Sticky Rice Travel S/B is not responsible for canceled land and/or air reservations in the event payment is not received by the final payment date. If a booking is made within 30 days prior to arrival, full payment will be required at the time of booking.
Any bookings for Kinabalu Park Accommodation, Kinabalu Summit & Mataking Island Programs require full payment upon confirmation and are strictly on 100% non refundable and no cancellation policy. If a cancellation to a reservation is made, no refund will be entertained. This is the policy of the operators and not Sticky Rice Travel S/B. In the event of a no show, no refund will be made as the accommodation reserved is considered used.
Full payment is required for the purchase of airfares.
Standard cancellation fees as stated apply to all booking cancellations.
More than 61 days prior to arrival a 30% cancellation fee will apply
60 – 31 days prior to arrival a 50% cancellation fee will apply
30 – 0 days prior to arrival a 100% cancellation fee will apply
For tour products or individual components supplied by 3rd parties, e.g. Air Tickets, Hotel/Lodge Bookings, etc, cancellation fees under the terms and conditions of the respective 3rd parties shall apply. If a participant has to postpone, reschedule or cancel his or her trip due to medical reasons, Sticky Rice Travel S/B will endeavour to do our best to accommodate the participant’s needs with the agreement that a medical note or doctor’s letter is provided. Any changes or alteration to participant’s itinerary will be subject to any 3rd party suppliers terms and conditions if applicable.
We offer a flexible postponement policy up to 45 days prior. Under this term, eligible payments made will be carried forward in the form of credits. The future credits are valid for a period of 18 months from the original traveling dates. Any changes or alteration to participant’s itinerary will be subject to any 3rd party suppliers terms and conditions if applicable including standard annual price increases. The management under its own discretion will access any unused credits after an 18 months period on a case to case basis. However no refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services that are included in the tour prices but not utilized by the tour member after services have commenced.
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services that are included in the tour pieces but not utilized by the tour member including after services have commenced.
Sticky Rice Travel S/B offers a range of payment options via credit card and telegraphic transfers, in Malaysian Ringgit (MYR) and US Dollars (USD). They are listed below in their ease of payment for both participants and Sticky Rice Travel S/B and any credit card and/or bank transfer fees will be borne by participants.
1. Secure online money transfer service & online credit card payment gateway via Flywire. Please click the PAY NOW button or you can click the link VIEW YOUR BILL ONLINE and follow the easy steps. Flywire is an easy-to-use payment solution that provides international payers with a streamlined payment experience. It is currently the top choice for international payment gateway.
2. Secure online money transfer service via Transferwise into our MYR or USD bank account in Malaysia (currency MYR or USD) – Transferwise is a UK-based money transfer service that is FCA regulated and offers a much lower commission fee compared to traditional bank currency transfer. In most cases, the money will be received by us in 1-2 business days.
3. Bank telegraphic/wire transfer (currency MYR or USD) – Both our MYR and USD accounts are registered in Malaysia, and they are 2 separate accounts. If you opt to transfer money via the traditional bank telegraphic/wire transfer, please ensure that you follow the instructions on your invoice in detailed, for eg. Our full bank account name is STICKY RICE TRAVEL SDN BHD – any discrepancy in bank details will cause the transfer to be rejected by our bank, resulting in additional transfer costs on your side. Typically, a traditional telegraphic transfer can take anywhere from 5-14 days to clear in our accounts.
It shall be the customer’s responsibility to disclose, prior to booking, to Sticky Rice Travel S/B of any physical or mental condition of a member of his or her party that may be relevant. Sticky Rice Travel S/B reserves the right to decline to provide the tour for a person where, in the opinion of the company, that the tour would be inconsistent with the special needs of that person. No liability shall attach to Sticky Rice Travel S/B for the provision of an unsuitable tour for any person where that person’s special needs have not been disclosed at the time of booking.
It is the participant’s responsibility to fulfill the passport, visa and other immigration requirements applicable to his or her itinerary. Participants should confirm these with the relevant embassies and/or consulates and Sticky Rice Travel S/B does not accept any responsibility in the case of participant being unable to travel due to not complying with any such requirements.
Participant is strongly recommended to purchase a comprehensive personal travel insurance policy for the duration of the trip to cover against personal accident, loss of baggage, flight delays and/or cancellation, unexpected alterations to travel arrangements, act of God, emergency medical evacuation, infectious diseases, epidemics, terrorism etc.
Sticky Rice Travel S/B will safeguard according to strict standards of security and confidentiality, any information on the participant. Sticky Rice Travel S/B limits the collection and use of the participant’s personal particulars/information to the minimum and for the sole purpose of completing the booking as well as facilitating the smooth delivery of services. Every effort shall be made to ensure the integrity of the participant’s personal particulars and confidential information entrusted to Sticky Rice Travel S/B are not compromised. Sticky Rice Travel S/B also undertakes not to divulge the participant’s personal information to any unauthorised 3rd party without prior written consent.
