If you’re in Kota Kinabalu and want to stop by our office, please give us a heads up by email or telephone so we can anticipate your arrival. Our office is located on the south end of Gaya Street, in the heart of Kota Kinabalu.
For booking information, please click here.
Should you require further information, or wish to make a booking for any of our tours, please complete and submit the enquiry form below. Our travel consultants will get back to you within 24 hours (Monday to Friday).
Essential information is marked with an asterisk (*)
Sticky Rice Travel
3rd Floor, 86, Jalan Gaya
88000 Kota Kinabalu
Sabah, Malaysia
+(06) 88 706 737 (Office)
info@stickyricetravel.com
When you submit an inquiry via our booking form on the ‘Contact Us’ page, you will receive a confirmation in your email that your inquiry has been sent to us. In this case, your inquiry will be assigned to one of our Travel Consultants who will be making contact with you within the next 48 hours. Since we have a 5 day work week, Monday to Friday, any inquiries that come in over the weekend will be responded to on Monday.
If you happen to find that the Booking Form is not being cooperative and it fails to serve its function, please write to us directly similarly, your inquiry will be assigned accordingly. If you let us know that you experienced some issues with the Booking Form, this will also give us the opportunity to look into this as sometimes technology does fail on us.
If you’ve made a booking with us and need to reach us urgently, or in the event of an emergency, our team of Travel Consultants and Operations are available for support throughout the duration of your travel. In this case, firstly please reach out to your assigned consultant on their mobile number. If this fails, please reach out to our Operations Hotline +(60) 10 952 9005.
The purchase of any travel services offered by Sticky Rice Travel S/B constitutes a contractual arrangement between you and Sticky Rice Travel S/B, and represents your acceptance of the Sticky Rice Travel S/B Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.
A deposit of 30% is required upon confirmation of services. Note that bookings are not confirmed nor secure until Sticky Rice Travel S/B receives this deposit and you receive a confirmation invoice. Sticky Rice Travel S/B reserves the right to release or cancel any bookings being held where this required deposit has not been received by the deposit due date. Payment of the deposit indicates you have read and accepted these Terms and Conditions.
Please review and verify your booking invoice thoroughly and contact us immediately if your invoice appears to be incorrect or incomplete. In the case of billing errors, Sticky Rice Travel reserves the right to re-invoice you with correct pricing. Final payment for your booking is due 45 days prior to commencement of services. If final payment is not received by the due date, your reservation will be canceled and Sticky Rice Travel S/B has the right to retain your full deposit. Sticky Rice Travel S/B is not responsible for canceled land and/or air reservations in the event payment is not received by the final payment date. If a booking is made within 30 days prior to arrival, full payment will be required at the time of booking.
Any bookings for Kinabalu Park Accommodation, Kinabalu Summit & Mataking Island Programs require full payment upon confirmation and are strictly on 100% non refundable and no cancellation policy. If a cancellation to a reservation is made, no refund will be entertained. This is the policy of the operators and not Sticky Rice Travel S/B. In the event of a no show, no refund will be made as the accommodation reserved is considered used.
Full payment is required for the purchase of airfares.
Standard cancellation fees as stated apply to all booking cancellations.
For tour products or individual components supplied by 3rd parties, e.g. Air Tickets, Hotel/Lodge Bookings, etc, cancellation fees under the terms and conditions of the respective 3rd parties shall apply. If a participant has to postpone, reschedule or cancel his or her trip due to medical reasons, Sticky Rice Travel S/B will endeavour to do our best to accommodate the participant’s needs with the agreement that a medical note or doctor’s letter is provided. Any changes or alteration to participant’s itinerary will be subject to any 3rd party suppliers terms and conditions if applicable.
We offer a flexible postponement policy up to 45 days prior. Under this term, eligible payments made will be carried forward in the form of credits. The future credits are valid for a period of 18 months from the original traveling dates. Any changes or alteration to participant’s itinerary will be subject to any 3rd party suppliers terms and conditions if applicable including standard annual price increases. The management under its own discretion will access any unused credits after an 18 months period on a case to case basis. However no refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services that are included in the tour prices but not utilized by the tour member after services have commenced.
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services that are included in the tour pieces but not utilized by the tour member including after services have commenced. In the event that a refund is required, please note that refunds can take up to 14 – 28 working days to process.
Sticky Rice Travel S/B offers a range of payment options via credit card and telegraphic transfers, in Malaysian Ringgit (MYR) and US Dollars (USD). They are listed below in their ease of payment for both participant and Sticky Rice Travel S/B and any credit card and/or bank transfer fees will be borne by participants.
It shall be the customer’s responsibility to disclose, prior to booking, to Sticky Rice Travel S/B of any physical or mental condition of a member of his or her party that may be relevant. Sticky Rice Travel S/B reserves the right to decline to provide the tour for a person where, in the opinion of the company, that the tour would be inconsistent with the special needs of that person. No liability shall attach to Sticky Rice Travel S/B for the provision of an unsuitable tour for any person where that person’s special needs have not been disclosed at the time of booking.
It is the participant’s responsibility to fulfill the passport, visa and other immigration requirements applicable to his or her itinerary. Participants should confirm these with the relevant embassies and/or consulates and Sticky Rice Travel S/B does not accept any responsibility in the case of participant being unable to travel due to not complying with any such requirements.
Participant is strongly recommended to purchase a comprehensive personal travel insurance policy for the duration of the trip to cover against personal accident, loss of baggage, flight delays and/or cancellation, unexpected alterations to travel arrangements, act of God, emergency medical evacuation, infectious diseases, epidemics, terrorism etc.
Sticky Rice Travel S/B will safeguard according to strict standards of security and confidentiality, any information on the participant. Sticky Rice Travel S/B limits the collection and use of the participant’s personal particulars/information to the minimum and for the sole purpose of completing the booking as well as facilitating the smooth delivery of services. Every effort shall be made to ensure the integrity of the participant’s personal particulars and confidential information entrusted to Sticky Rice Travel S/B are not compromised. Sticky Rice Travel S/B also undertakes not to divulge the participant’s personal information to any unauthorised 3rd party without prior written consent.
We require all travelers who will be traveling with us to sign our Waiver Form. This form is available for you to sign electronically. If you are traveling with a minor, you will be required to sign as a guardian on behalf of the minor. If you have further questions regarding our Waiver Form, please reach out to your Travel Consultant.
WHAT INFORMATION DO WE COLLECT ON THIS WEB SITE
If you wish to sends us a contact form, subscribe to our newsletter or download one of our resources, we collect basic information such as your name, email address and details regarding the type of travel you are interested in (contact form only). When you browse our website we do not collect any personally identifiable information during your session. We may collect information about the type of device you are using, geographic location, operating system and browser type, for system administration and in order to create reports. This statistical data about our users’ browsing actions helps us make this website more useful for the user and is collected by Google Analytics. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
EMAIL NEWSLETTER
Sticky Rice Travel writes a bi-monthly newsletter providing subscribers information that we consider useful or interesting to our readers about news from Borneo, new destinations and other information to keep you up-to-date with the company. We utilise the emailing platform Mailchimp to serve our newsletters, please see details for their privacy policy for contacts. If you wish to update your subscription details or unsubscribe from our mailing list you can do so by choosing the relevant links at the bottom of the newsletter email. You can also unsubscribe directly here.
DO WE SHARE YOUR INFORMATION?
For the purpose of booking accommodation with hotels and lodges we provide minimal information required by the respective property to secure bookings. This information includes, but not limited to client full name and passport details. Due to Malaysian tax regulations we are required to submit basic information about our guests to the tax department including name, passport number and trip itinerary. Sticky Rice Travel does not sell, rent, or trade your personal information, including addresses or email addresses, nor do we partner with or have special relationships with any ad serving companies. We reserve the right to release information to the appropriate authorities if we believe that such release is reasonably necessary to comply with the law or to protect the property or safety of Sticky Rice Travel, or any of its agents, employees, or users, or to protect the integrity of our website and data.
LINKED INTERNET SITES
Other internet sites which may be linked to this site may have privacy provisions that differ from this Privacy Statement. We encourage users to be aware of when they leave our site as Sticky Rice Travel has no control over and is not responsible for the privacy practices or content of other such sites.
PRIVACY STATEMENT AMENDMENTS
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy policy. If our information practices change at some time in the future we will post the policy changes to our web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check our website periodically. If you have any questions about our Private Policy please email us at email us.
