WE ARE TRAVELING AGAIN
WE ARE TRAVELING AGAIN
WE ARE TRAVELING AGAIN
WE ARE TRAVELING AGAIN
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We hope that all of you are staying safe and healthy during this time. The crisis has impacted the whole world, forcing us to adjust to the new norm in these uncertain times. Travel is facing a sudden global halt, but we have good news for adventurers that are in Malaysia who have an itch to travel. With the hard work of both the Malaysian government and the public for the past three months, interstate travel is now allowed in Malaysia and we are ready to bring you on meaningful adventures again. Discover places within Borneo that you have yet to set your feet on and get to know your own backyard with Sticky Rice Travel. International travel is still closed at the moment, but we will be providing updates here on this page and our digital platforms once it is open. More details about it below in our COVID-19 updates.

COVID-19 Updates

Keep updated on what’s happening on the ground in Sabah, Malaysia. We provide the latest information and announcements about COVID-19 that you can read to get yourself informed.

The Malaysian Government has recently announced a conditional movement control order (CMCO) in Kota Kinabalu, Putatan and Penampang, three districts in Sabah, in a bid to stop the spread of Covid-19 as the number of cases rose to 3 digits daily. Other districts within Sabah; Sandakan, Tuaran and Papar will undergo CMCO starting 9 October 2020. Some of the restrictions include no entry to Sabah except for Sabahans and those who hold immigration passes issued by the state immigration department, closing of house of worships, public and private education institutions, essential businesses such as supermarkets, restaurants, petrol stations and pharmacies will be allowed to operate between 6 am to 6 pm.

The Malaysian Government has announced a travel ban between different districts in Sabah. Essential services such as food supplies, medical, security and others that require travel between districts will still be allowed during the period. This restriction is in place to curb the rise of covid-19 cases in the state and will be effective from midnight of 3 to 16 October 2020.

The Malaysian Government has recently announced the RMCO will be extended to 31 December 2020. The country’s border will remain closed to foreign tourists. In addition to the new norm, sports activities will be allowed without international participants and audiences. Strict enforcement is in place to ensure all parties comply with SOPs and health protocols.

In addition to the RMCO rules and regulations placed on 7 June and 17 June 2020, the Malaysian Government has announced that meetings and seminars are now allowed to be held. Strict adherence to standard operating procedures will be required. Events will only be allowed at event halls that have ample space for social distancing requirements. Events are allowed to have up to 250 attendees, but it depends on the size of the event halls. If the space is small, the number of participants must also be small. Organizers are prohibited from serving buffet meals, and are only allowed to serve packed food. Wearing face masks throughout the event is compulsory for participants throughout the event and organizers must provide hand sanitizers. 

The Sabah State Government has announced a number of businesses that are allowed to operate in the duration of the Recovery Movement Control Order (RMCO) beginning on this date. Recovery implementations will take place in phases, the first phase includes the opening of movie theatres and more beauty centres (hair treatments, manicure and pedicure, facials, facial hair services, spas and reflexology centres). This announcement will only apply in Sabah. All sectors that have been given flexibility to operate will need to adhere to highly strict standards and procedures. The above is in addition to the existing RMCO details as announced 7 June 2020.

The Malaysian Government has announced the implementation of the Recovery Movement Control Order (RMCO) beginning nationwide on 10 June 2020 until 31 August 2020, ending the Conditional Movement Control Order (CMCO) placed previously. Statistics of new cases in the country have depreciated however at this stage it is announced that the government will not hesitate to revoke the RMCO should new cases rise within the stipulated time. The RMCO does not apply to Selangor Mansion and Malayan Mansion in Jalan Masjid India, Kuala Lumpur. These two places will be under the Enhanced Movement Control Order.

Domestic travel will be allowed to operate, as interstate travel will now be lifted. Among the establishments that are also allowed to open are museums, hair salons, beauty centres, self-service laundrette, and recreational fishing establishments. Activities such as filming, indoor busking, workshops, meetings, and selected sports activities such as bowling, badminton, archery as well as other non-contact sporting activities are allowed. This is all in addition to the opening of food and beverage, hospitality, wildlife management, broadcasting, telecommunications, constructions, utilities, solid waste management and airline sector that commenced in the previous CMCO. All businesses that are open will resume their normal operating hours. All sectors that have been given flexibility to operate will need to adhere to highly strict standards and procedures.

The Sabah State Government announced and implemented the Conditional Movement Control Order set by the Malaysian Government beginning on this date. As in West Malaysia currently, this order will now apply in Sabah. Sectors that are given flexibility to operate are food and beverage, hospitality, wildlife management, broadcasting, telecommunications, construction, utilities, solid waste management and airlines. The conditions are, these sectors will need to adhere to highly strict standards and procedures to operate. Existing directives under the Movement Control Order remains to be followed until it is lifted by the government. The public is required to stay within their residence. Selected public markets are allowed to operate from 6am to 2pm throughout Ramadhan month. Public transportation to be used only for urgent matters is allowed to operate from 6am to 10am, and 4pm to 10pm throughout Ramadhan month. Outbound and inbound travel will cease immediately for everyone’s safety.

The Malaysian Government announced and implemented the Conditional Movement Control Order beginning on this date. The order applies to West Malaysia only. Sectors that are given flexibility to operate are food and beverage, hospitality, wildlife management, broadcasting, telecommunications, construction, utilities, solid waste management and airlines. The conditions are, these sectors will need to adhere to highly strict standards and procedures to operate. Existing directives under the Movement Control Order remains to be followed until it is lifted by the government. The public is required to stay within their residence. Selected public markets are allowed to operate from 6am to 2pm throughout Ramadhan month. Public transportation to be used only for urgent matters is allowed to operate from 6am to 10am, and 4pm to 10pm throughout Ramadhan month. Outbound and inbound travel will cease immediately for everyone’s safety.
For East Malaysia, the Conditional Movement Control Order is not implemented therefore will remain in the Movement Control Order as announced until 12 May 2020.

The Malaysian government has again extended the Movement Control Order to 12 May 2020 and implemented immediately. The public is required to stay within their residence. All businesses will cease to operate in their premises except for banks, essentials and goods outlets, health services and enforcements, added with laundrettes and hair salons. Eateries are allowed to operate from 8am to 8pm. Selected public markets are allowed to operate from 6am to 2pm throughout Ramadhan month. Public transportation to be used only for urgent matters is allowed to operate from 6am to 10am, and 4pm to 10pm throughout Ramadhan month. Outbound and inbound travel will cease immediately for everyone’s safety.

The Malaysian government announced that the Movement Control Order will be extended to 28 April 2020 and implemented immediately. The public is required to stay within their residence. All businesses will cease to operate in their premises except for banks, essentials and goods outlets, health services and enforcements. Eateries are allowed to operate from 8am to 8pm. Public transportation to be used only for urgent matters is allowed to operate from 6am to 10am, and 5pm to 10pm. Outbound and inbound travel will cease immediately for everyone’s safety.

The Malaysian government announced that the Movement Control Order will be extended to 14 April 2020 and implemented immediately. The public is required to stay within their residence. All businesses will cease to operate in their premises except for banks, essentials and goods outlets, health services and enforcements. Eateries are allowed to operate from 8am to 8pm. Public transportation to be used only for urgent matters is allowed to operate from 6am to 10am, and 5pm to 10pm. Outbound and inbound travel will cease immediately for everyone’s safety.

The Malaysian Government announced its first Movement Control Order that will be implemented from 18 to 31 March 2020. The public is required to stay within their residence. All businesses will cease to operate in their premises except for banks, essential and goods outlets, health services and enforcements. Outbound and inbound travel will cease immediately for everyone’s safety.

POSTPONEMENT

How do I postpone my trip?
To postpone your trip, please reach out to your travel consultant who has been consulting you on your trip.

Are there additional charges for postponement?
For travel dates until 31st March 2021, there will be no fees for postponement. You can postpone your trip and we will simply credit any amount you have already paid to Sticky Rice Travel towards your future departure. We will issue you a credit note.

For travel dates beyond 31st March 2021, there will also be no fees for postponement. You can postpone your trip and we will simply credit any amount you have already paid to Sticky Rice Travel towards your future departure. However, your future departure may incur annual price increase. We will endeavour to secure current year pricing for you as best possible if you postpone your trip rather than cancelling. We will issue you a credit note.

Can I postpone my trip if I don’t have future travel dates?
If you have decided to postpone but have difficulty on setting future dates for now, we can simply issue the credit note to confirm validity of your money being brought forward to 1 year from your original travel dates.

Note on credit notes: Credit notes issued to you are valid up to 1 year from your original travel dates. If you were scheduled to travel in June 2020, you can reschedule your travel dates for up to June 2021. Sticky Rice Travel will also consider transfer of credit notes if you decide to ‘gift’ family members or friends with a holiday to our destinations.

PROTECTION OF MONEY

What is Sticky Rice Travel’s current financial standing? 
If you are worried about companies failing financially as economies are forced to shut down across the globe, we assure you that Sticky Rice Travel will be here post-COVID-19. The company has little to no debt, more than healthy cash flow, and a good amount of reserves to take us through the expected period of time of interrupted international travel. Therefore, we are able to process cash refunds for those set on cancelling, yet extremely appreciative of those who choose to postpone.

CANCELLATION AND REFUND

Can I get a cash refund if I cancel my trip?
If you are not able to travel because of COVID-19 or choose not to postpone your trip, Sticky Rice Travel will provide a cash refund, excluding money being held up by 3rd party suppliers, if any. When you pay us, we pay our suppliers in advance to guarantee your booking. In this instance, you should know that we require time to reach out to our suppliers. A myriad of challenges such as government lockdown, inefficient crisis management, and bureaucracy can slow the process of refunds on our suppliers’ ends, and for this we ask for your patience. If we are able to recoup all expenses paid out to our 3rd party suppliers, we will refund your money in full.

When will I receive my cash refund after I cancel my trip?
We process cash refunds for interrupted trips as they get cancelled, and to-date, have processed most cancellations for the month of March and April. We ask that you continue to be patient with us as we work towards meeting your expectations. Sticky Rice Travel endeavors to meet all of our guests and employees needs at the moment, yet this is challenging as we adapt to working remotely due to government lockdown, and at a 60% reduced capacity. As the world goes into shutdown mode and international travel dwindles down, we have had no choice but to hibernate many of our #stickiesfamily members. So we kindly ask that you stay kind, and keep connected to your travel consultant should you have any questions regarding your cash refund status.

What about fees associated with the cash refund process? 
As most of you are aware, there are fees incurred by banks for wire transfers on both the sender’s and receiver’s end. We will absorb the fees needed by our bank to trigger the refund but there is a chance that there may be discrepancies due to exchange rate fluctuation and fees by your bank. We appeal to your heart of hearts to waive the shortage due to exchange rate fluctuation and bank fees, if any. We expect these fees to be minimal and hope that you can meet us here during this time.

FUTURE ADVENTURES

Can I book a new trip during this time?
Yes, we welcome new bookings for the future! Due to travel uncertainties, for any bookings from now until further notice, we require no deposit or payment until 45 days prior to your departure date. If we are not able to secure this agreement with any 3rd party suppliers, we will advise you accordingly and you can consider putting forward these bookings directly with the suppliers.

What if I cancel?
We will also continue to have flexible cancellation terms of up to 14 days of no fee, until further notice.

When will I be able to travel with Sticky Rice Travel?
Interstate travel is now allowed in Malaysia, as announced by the government on 7 June 2020. We are ready to go on meaningful trips with you again and cater to those who are passionate about sustainable tourism, and will adhere to strict standard operating procedures.

Contacting Us

We are reachable at our usual emails and will respond within 24-48 hours. We can also speak to you on Zoom, WhatsApp and Skype if you would like to use other forms of communication other than email. Please let us know in advance if you intend to visit us at our office.

Sharing Together with You

Sticky Rice Travel will continue to share stories about wildlife, nature, and our communities. Follow us on social media for a virtual tour of some of the most beautiful destinations in the world and its flora and fauna inhabitants. We will also share snippets of how COVID-19 has affected our lives, how we are adapting to new norms, and plans for reinventing the future.

Getting through COVID-19 together

COVID-19 is tearing through every layer of society and has forced us to redefine our daily lives overnight, impacting us physically and mentally. We may not have control over what is happening around us but we do have control on how we react to these changes. We’ve gathered some helpful articles on how to cope during this time. 

DEPENDABLE RESOURCES

During this unprecedented time, it is vital that everyone refers to accurate information from reliable sources about COVID-19. If you haven’t already, you may read these links below to keep updated on the situation.